KNOWLEDGE MANAGEMENT CONSULTANT

Leverage the power of your organizational knowledge to deeply understand customers and drive sustainable growth.

IN THE MODERN BUSINESS WORLD

What is Knowledge Management?

Knowledge management is the process of formally creating, capturing, securing, sharing, and re-using an organization’s internal information and knowledge. When it comes to customer research, this proprietary knowledge fuels smart decision making by facilitating a deep understanding of customers' attitudes, thoughts, feelings, and beliefs.

WHY DO YOU NEED IT?

“67% of employees have less time for deep work because of the time they spend searching for information.”

When employees can't easily access the knowledge they need, customer insights - and the direction they provide - are lost. This is just one way that the absence of good KM can affect your organization's efficiency and growth.

FIND THE CURRENT.

FIND THE CURRENT.

Hi there, I’m Emily.

As a passionate advocate for the value of quality research and impact of customer insights, I support businesses with the knowledge management they need to innovate, grow, and prosper.

Beyond my expertise in qualitative research and information management, I bring a collaborative spirit, endless curiosity, and a human touch to the practice of knowledge management.

Effective knowledge management makes critical customer observations discoverable, accessible, and shareable, ensuring that insights gleaned are woven into the fabric of your products and processes, positioning your organization for ongoing growth.

POWER YOUR BUSINESS WITH

Knowledge Management Consulting

  • "Emily brought her facilitating, communication, and change management skills to this project, interviewing users, consumers, and managers of research in order to understand the needs of our team as we evaluated potential software.


    Emily’s background in information science, understanding of how to apply that to a product development space, and emerging trends in Research Ops were vital. She was key in helping us tune into the biggest problems, identify the right solutions, and communicate that to our executive level.

    Emily’s appreciation for the dynamics of creating change in an organization were vital to this initiative and make her an amazing knowledge management partner."

    - Carolyn B.

  • "Emily spearheaded the development of a cross-organization research repository to support knowledge sharing across the entire company.


    Not only did she create a knowledge documentation method that works for a global community, she also navigated the political landscape of a large enterprise in order to support adoption of and participation in this vital repository.

    I really cannot say enough good things about Emily. Her work is going to help save so much time and energy by preventing the duplication of research efforts.

    As a bonus, Emily is just so wonderful to work with. She is friendly and kind and extremely transparent. She's a breath of fresh air, all about breaking down silos and promoting cross-collaboration. Love her!!"

    - Tyler K.

  • "Before working with Emily, I was struggling as a Team of 1 to address knowledge management concerns within the product team.


    Everyone talked about building a research repository without understanding how complex such an effort would be or questioning how it would meet their needs. I felt that the process of fitting potential solutions to our context wouldn't be well understood or supported.

    Now I feel that the support and voice of a 3rd party expert had a significant effect on the organizational dynamics of sharing, listening, and accepting change. A neutral 3rd party is not only able to assess and recommend, but they come with their perspectives gathered across a wide variety of other industry contexts, which lends weight to their recommendations.

    Emily's support helped bring the team to a conflict-free conclusion to handle customer insights using the tools we already have.”

    - Peter R.