The secret to high-impact knowledge management isn’t simply about tooling.

It’s about creating a culture of open communication and knowledge sharing.

THE COSTLY EFFECTS OF BRAIN DRAIN

Businesses naturally rely on the insights employees accumulate…but those insights often go with employees when they leave.

Your knowledge ecosystem can stand the test of time by folding top-tier technology into a structure of trust where everyone’s voice is heard, acknowledged, and respected, ensuring your organizational knowledge stays yours.

POWER YOUR BUSINESS WITH

Knowledge Management Consulting

Knowledge Management Assessment

Within 100% of the teams I work with:

  • Customer knowledge is scattered across several tools and softwares.

  • Multiple teams have conversations with customers, but not all are documenting insights.

  • People struggle to share customer knowledge across teams and departments.

Within a Knowledge Management Assessment, I dive into:

  • Understanding who collects qualitative data from customers and how it is documented.

  • A full inventory of the tools that retain customer knowledge.

  • An audit of currently-used research repositories.

  • A map of stakeholders who use customer knowledge to make business decisions.

You walk away with a comprehensive, business-specific assessment including recommended actions to prevent data loss, improve efficiency, and cut costs.

Project Management

By tapping into my decade of experience leading knowledge management initiatives, I bring the ownership and outside perspective that moves critical projects across the finish line.

I’ll meet your team where they are, digging into the problem space, utilizing my skills in change management, facilitation, and communication to lead them to a solution that complements their workflow.

Team Training

By pairing structural upgrades with intuitive training protocols, everyone from veteran team members to new hires will have the confidence and desire to utilize organizational knowledge, allowing them to better serve your customers while finding more joy in their work.

Training programs are highly customizable, achieving specific goals including:

  • Up-skill your ops team so they can manage KM initiatives with confidence.

  • Curate relevant results from past research, removing outdated, distracting information.

  • Implement a training protocol teaching new employees how to utilize customer insights.

  • Cultivate a culture of knowledge sharing with stakeholders so everyone knows where and how to access the customer knowledge they need.

Team trainings are delivered in a flexible format - from virtual group sessions to self-guided training programs.

Client Words

  • "Before working with Emily, I was struggling as a Team of 1 to address knowledge management concerns within the product team.


    Everyone talked about building a research repository without understanding how complex such an effort would be or questioning how it would meet their needs. I felt that the process of fitting potential solutions to our context wouldn't be well understood or supported.

    Now I feel that the support and voice of a 3rd party expert had a significant effect on the organizational dynamics of sharing, listening, and accepting change. A neutral 3rd party is not only able to assess and recommend, but they come with their perspectives gathered across a wide variety of other industry contexts, which lends weight to their recommendations.

    Emily's support helped bring the team to a conflict-free conclusion to handle customer insights using the tools we already have.”

    - Peter R.

  • "Emily spearheaded the development of a cross-organization research repository to support knowledge sharing across the entire company.


    Not only did she create a knowledge documentation method that works for a global community, she also navigated the political landscape of a large enterprise in order to support adoption of and participation in this vital repository.

    I really cannot say enough good things about Emily. Her work is going to help save so much time and energy by preventing the duplication of research efforts.

    As a bonus, Emily is just so wonderful to work with. She is friendly and kind and extremely transparent. She's a breath of fresh air, all about breaking down silos and promoting cross-collaboration. Love her!!"

    - Tyler K.

  • "Emily brought her facilitating, communication, and change management skills to this project, interviewing users, consumers, and managers of research in order to understand the needs of our team as we evaluated potential software.


    Emily’s background in information science, understanding of how to apply that to a product development space, and emerging trends in Research Ops were vital. She was key in helping us tune into the biggest problems, identify the right solutions, and communicate that to our executive level.

    Emily’s appreciation for the dynamics of creating change in an organization were vital to this initiative and make her an amazing knowledge management partner."

    - Carolyn B.