Client Testimonials

  • "Emily brought her facilitating, communication, and change management skills to our research repository project, interviewing users, consumers, and managers of research in order to understand the needs of our team as we evaluated potential software. Emily’s background in information science, and her understanding of how to apply that to a product development space was vital to our success. She was key in helping us tune into the biggest problems, identify the right solutions, and communicate that to our executive level. Emily’s appreciation for the dynamics of creating change in an organization were crucial to this initiative and make her an amazing knowledge management partner."

    — Carolyn B., Lead UX Researcher

  • “Before working with Emily, I was struggling as a team of 1 to address knowledge management concerns within the product team. Everyone talked about building a research repository without understanding how complex such an effort would be or questioning how it would meet their needs. I felt that the process of fitting potential solutions to our context wouldn't be well understood or supported. I feel that the support and voice of a 3rd party expert had a significant effect on the organizational dynamics of sharing, listening, and accepting change. As a neutral 3rd party, Emily was not only able to assess and recommend, she brought with her perspectives gathered across a wide variety of other industry contexts. Emily's support helped bring the team to a conflict-free conclusion to handle customer insights using the tools we already have.”

    — Peter R., UX Researcher

  • “Emily spearheaded the development of a cross-organization research repository to support knowledge sharing across the entire company. Not only did she create a knowledge documentation method that works for a global community, she also navigated the political landscape of a large enterprise in order to support adoption of and participation in this vital repository. I really cannot say enough good things about Emily. She is friendly and kind and extremely transparent. She's a breath of fresh air, all about breaking down silos and promoting cross-collaboration. Love her!!”

    — Tyler K., UX Researcher