Choosing a knowledge management tool
There are many tools out there, and many of them are excellent. But choosing the wrong tool for your needs can hinder your work instead of support it. But first,
Don’t forget to take your users into account! (see this post for more on that)
Don’t be afraid to spend time in the problem space. This is not always fun work. Conversations have to be skillfully guided, in order to get to the other side of the problem. (more on that later)
Back to tools.
Once you have defined your knowledge management strategy, it’s time to choose a tool to support that. Beyond your list of requirements, think about:
Security - I’ve had to jump through many hoops when it wasn’t clear whether a tool was GDPR compliant.
Can you easily get your data out of the tool, should you choose to move on?
Does the company provide onboarding and training? This is a heavy lift!
What is customer support like? Are bugs fixed promptly?
Many tools and platforms give out excellent information in their blogs and webinars (I’ve written for many of them). But remember that their ultimate objective is to sell their tool to potential clients.
Want tool agnostic advice on how to choose a platform? Get in touch with me!
